Already at work: A large insurance agency
From 15–20 minutes a policy to 3.
As reported by the agency's operation.
- Before
- Every policy was keyed in by hand, 15 to 20 minutes each.
- Now
- The system finishes each policy in 3 minutes. The person's part: about 3 minutes a day, uploading the files.
- What it gave them
- 80% to 85% less time per policy. For every 100 policies, 20 to 28 hours of work go back to the team, and the calls that need judgment stay with people.
So yours starts faster: what already runs in the industry is the starting point.
